Tuesday, May 27, 2008

Why is it so hard to cancel a service?

I sent a Dutch insurance company, Zilveren Kruis Achmea, a note that I would like to cancel my ongoing travel insurance. Here is their response:

Graag ontvang ik van u bericht of u nog ingeschreven staat in een Nederlandse gemeente.

U kunt namelijk de reisverzekering niet behouden wanneer u in het buitenland woont. Volgens onze voorwaarden kunt u deze verzekering alleen afsluiten en behouden als u in Nederland woont.


(Translation: Please reply to tell us whether you are still living in The Netherlands. That's the only way you can keep your travel insurance, you see.) What part about cancelling my travel insurance do they not understand?

As a PhD-student here remarked, it is a little bit like that old joke:
Me: I would like to have a coffee without milk.
Zilveren Kruis Achmea: But we don't have milk...
Me: A coffee without cream then!